Privacy Policy
Introduction
Welcome to Fluxchat ("we", "our", or "us"). Fluxchat is an all-in-one AI creation platform offering AI chat, writing, and image/music/video generation. We take your privacy seriously. This policy explains how we collect, use, share, and protect your information when you use our services.
Information We Collect
We may collect the following categories of information to provide and improve our services:
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Account and Identity Information
- What We Collect: Name, email address, login credentials, and any details you provide during registration or use.
- Purpose: Account management, authentication, customer support, and service notifications.
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Content and Interaction Data
- What We Collect: Prompts, uploaded inputs, generated outputs, chat history, and feature usage.
- Purpose: Deliver results, enable product features, and improve user experience.
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Usage and Log Data
- What We Collect: Access times, page interactions, error logs, and performance data.
- Purpose: Analytics, performance optimization, troubleshooting, and security monitoring.
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Device and Network Information
- What We Collect: Device type, OS, browser version, IP address, language, and time zone.
- Purpose: Compatibility, security controls, and localized experiences.
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Cookies and Similar Technologies
- What We Collect: Necessary cookies for session management and preference storage, plus limited analytics data.
- Purpose: Core functionality and consistent user experience.
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Payment and Billing Information
- What We Collect: Transaction details, billing address, and payment status handled by payment processors.
- Purpose: Subscriptions, top-ups, and order processing. We do not store full card details.
How We Use Information
We use your information only as needed to provide the service, improve performance, maintain security, and comply with legal obligations. We do not use your chat content or generated outputs to train third-party AI models without your explicit consent.
Information Sharing and Disclosure
We do not sell your personal information. We share limited data only when necessary:
- Service Providers: AI model providers, cloud infrastructure, payment, and email services required to deliver features.
- Legal and Security: To comply with applicable laws, lawful requests, or protect rights and safety.
- Operations: Partners under confidentiality obligations supporting operations and customer service.
Data Storage and Security
We implement industry-standard safeguards such as encryption, access controls, and security monitoring. While we work hard to protect your data, no transmission or storage method is 100% secure.
Data Retention
We keep data only for as long as necessary to fulfill the purposes described here or as required by law. You can request deletion of your data via product settings or by contacting us.
Your Rights
You may access, correct, or delete your personal information, and request restrictions or withdrawal of consent where applicable. We will respond within a reasonable timeframe.
Children's Privacy
Our services are intended for users with full legal capacity. Minors should use the service under guardian consent and supervision.
Changes to This Policy
We may update this policy from time to time. We will post the updated version here and revise the effective date. Please review it periodically.
Contact Us
If you have questions about this policy or our data practices, contact us:
Website: fluxchat.org
Email: support@fluxchat.org
By using Fluxchat, you agree to this privacy policy. Thank you for trusting us.